Handling Conflict or an Appeal—you will select a scenario and write a one-page m

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Handling Conflict or an Appeal—you will select a scenario and write a one-page memo discussing how you would handle a difficult issue as a professional. In your memo, you will need to address the following: 1) What would be your approach to connecting with the other person involved? (When and how–Face-to-face, in writing, what mode of communication, etc.) Briefly discuss why this is the approach you would take. 2) What would you say—whether F2F or in writing? Be specific. Write out your actual words. 3) Reflect on the outcome you would like to achieve with the actions you have taken. Also, reflect on what your Plan B would be if you don’t attain the outcome you would like.

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